Return & Refund Policy

At Carry Go™ Bags, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us here. 

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us here or via contact us form. We’ll send you a return shipping label, as well as instructions on how and where to send your package.

We offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority.

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we issue your refund. Please allow 5-10 business days for your refund to be fully processed by your financial institution, processing times vary across financial institutions